Privacy & Cookie Policy

1. Who we are

Palladian Finance is a trading name of Mortgage Matchmakers Ltd, registered in England and Wales under company number 11337679, authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 969678. We are the data controller responsible for your personal data. We are registered with the Information Commissioner's Office (ICO) under reference ZA603688.

You can contact us about this policy or your data at [email protected].

2. The information we collect

• Enquiry details you give us through our contact form, WhatsApp or email — such as your name, email address, phone/WhatsApp number, country, area of interest and any details you share about your plans.
• Technical and usage data collected automatically, such as your IP address, browser type, device, and how you use the site — gathered through cookies and similar technologies (see section 5).

We do not knowingly collect data from anyone under 18, and we do not ask for sensitive information through the website.

3. How we use your information, and our legal basis

• To respond to your enquiry and arrange finance on your behalf — on the basis of taking steps at your request before entering into a contract, and our legitimate interest in running our brokerage.
• To meet our regulatory and legal obligations — including anti-money-laundering and FCA record-keeping requirements (legal obligation).
• To understand and improve how the site is used — through analytics cookies, only where you have given consent.

4. Who we share it with

We do not sell your data. We share it only with parties who help us operate, and only as needed:

• Form delivery: Formspree, which transmits your contact-form submissions to us.
• Analytics: Google Analytics, where you have consented.
• Hosting & security: our website hosting and content-delivery providers.
• Lenders, private banks and professional advisers relevant to arranging your finance — only with your knowledge as part of progressing your enquiry.
• Regulators, auditors or authorities where we are legally required to do so.

5. Cookies

We use essential cookies needed for the site to function, and, only with your consent, analytics cookies (Google Analytics) that help us understand how visitors use the site. When you first visit, we ask for your choice; analytics cookies are not set unless you accept. The site also uses Google Translate on the regional pages, which may set its own cookies to remember your chosen language. You can change or withdraw consent at any time by clearing this site's cookies in your browser.

6. International transfers

Some of our providers (including Formspree and Google) are based outside the UK, so your data may be transferred internationally. Where it is, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, Standard Contractual Clauses or an adequacy/data-bridge decision.

7. How long we keep it

We keep enquiry data for as long as needed to respond to you and progress your enquiry, and thereafter for as long as required to meet our regulatory and legal obligations as an FCA-authorised broker. We then securely delete or anonymise it.

8. Your rights

Under UK data-protection law you have the right to access, correct, delete or restrict the use of your data, to object to certain processing, and to data portability. To exercise any of these, email us at [email protected].

9. Complaints

If you have a concern about how we handle your data, please tell us first so we can put it right. You also have the right to complain to the ICO at ico.org.uk.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date above.